Refund and Returns Policy

Welcome to Roohi Nasma Perfums. By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before placing an order or using our services.

1. General

• All content on this website, including text, images, and product descriptions, is for informational purposes only.
• We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

2. Orders

• By placing an order, you agree to provide accurate and complete information, including your name, address, and payment details.
• We reserve the right to accept or reject any order at our discretion.

3. Pricing and Payment

• All prices are listed in the currency specified and include applicable taxes unless stated otherwise.
• Payments must be made through the available secure payment methods. We are not responsible for issues arising from third-party payment providers.

4. Shipping and Delivery

• We aim to deliver products within the estimated timeframe; however, delays may occur due to unforeseen circumstances.
• Delivery costs are displayed during checkout and are the customer’s responsibility unless otherwise stated.

5. Returns and Refunds

• Please refer to our Refund & Return Policy for detailed information on returns, replacements, and refunds.

6. Product Use

• Our products are intended for personal use only. Misuse of products or failure to follow provided instructions is the responsibility of the user.
• We are not liable for any adverse reactions. Customers should check product ingredients if they have allergies or sensitivities.

7. Intellectual Property

• All website content, logos, trademarks, and designs are the property of Roohi Nasma Perfums and are protected by applicable copyright and intellectual property laws.
• You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

• We strive to provide accurate information and high-quality products. However, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Third-Party Links

• Our website may include links to third-party websites. We are not responsible for their content, privacy policies, or practices.

10. Governing Law

• These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of the UAE courts.

11. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us through our website.